Content guidelines

Spanish translations

What content should get translated?

Changes to the app that all or most users will see

An experiment that’s being scaled to all users

Any kind of legal or urgent content, or an error message

Content about users’ food stamps or other public benefits

Any kind of content to users in Puerto Rico (70%+ of whom have their app in Spanish)

Occasional Marketplace ads (dependent on customer needs)


How to submit translations

Rosa Izquierdo is our translator. If requests are submitted before EOD Tuesday, your translations will be done that Friday. If submitted after EOD Tuesday, they will be done the following Friday, although often earlier. If urgent, please Slack Rosa directly.

  1. Add your request to the translations JIRA Board—you’ll find a template to use.
  2. Be explicit about what exactly you need translated and where you want the translation placed. Translation is all about context, so please provide it!
    For push notifications, please be explicit about character count.
  3. When you make a request, include a due date and let Rosa know if your request is urgent or not.